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Customer Support Representative

About Us

Shippabo is a cloud-based supply chain management platform built by a team of shippers and supported by global logistics experts. Through Shippabo, businesses can oversee their supply chain from anywhere, at any time, and on their terms.

Our Mission

To empower everyone along the supply chain by bringing greater transparency, collaboration, and actionable data to the world of shipping and logistics.

Our Values:

Here at Shippabo, we believe in the power of empathy and trust, proactivity and resoluteness, continual learning and transparency. These values guide everything we do, internally and for our customers.

Our Team:

We’re a team of shippers, logistics experts, and technologists motivated by our massive shared opportunity: To transform the shipping industry. We’re tenacious, driven workers who believe deeply in achieving our mission, while remaining supportive and empathetic coworkers.

We expect nothing less than an actively inclusive work environment. And we’re committed to hiring the best team we can — regardless of gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics. We’re people. We’re shippers. We’re a team.

 

The Opportunity:

As a Customer Support Representative you will support our freight operations team with import shipments from start to finish. You will communicate directly with customers to ensure quality of service. Preferably you have experience in the NVOCC/freight forwarding industry.

On a day-to-day basis as a customer support representative you will:

  • Assist importers in booking shipments by evaluating destination, route, rate, delivery time, etc.
  • Keeps customers informed of shipment status and delays.
  • Answering any and all customer questions as they relate to shipments and importing process.
  • Collect and analyze service issues and carrier quality information and develop clear and concise reports.
  • Checking and confirming order status on pick-up and deliveries.
  • Track and log information in the system.

We’d love to hear from you if you:

  • Have strong customer service skills
  • Have strong computer skills
  • Are able to multi-task
  • Are effective in decision making and problem-solving
  • Prioritize and manage time efficiently
  • Love attention to detail and accuracy
  • Are effective at communicating
  • Know professional phone etiquette
  • Enjoy being part of a team that learn from each other and support growth
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