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Import Specialist

About Us

Shippabo is a cloud-based supply chain management platform built by a team of shippers and supported by global logistics experts. Through Shippabo, businesses can oversee their supply chain from anywhere, at any time, and on their terms.

Our Mission

To care deeply about our clients' business by empowering them with greater visibility, collaboration, and actionable data to the world of shipping and logistics.

Our Values

Here at Shippabo, we believe in lifelong curiosity, empathy, and resoluteness. These values guide everything we do, internally and for our clients.

Our Team

We’re a family of logistics & shipping nerds driven to tackle the aging shipping process. We’re tenacious, driven team who grab the bull by the horn and do whatever it takes to support clients success and operation objective.

We expect nothing less than an actively inclusive work environment. And we’re committed to hiring the best team we can — regardless of gender, sexual orientation, ethnicity, race, education, age, or other personal characteristics.

The Opportunity

Join an extraordinary family focused on delighting clients. You'll be at the forefront of the digitization of a massive industry and will have the opportunity to grow rapidly. Your role will be responsible for guiding clients through using our system, maintaining clients’ shipment details and processes to support clients’ business needs.

Shippabo offers competitive salaries, great benefits, and a high-energy environment with lots of room for personal and professional growth.

On a day-to-day basis you will drive Operation & Client Success:

  • Handle 200- 300 shipments, from A- Z
  • Ensure shipments is in compliance with Customs (AMS, ISF, and Customs entry is filed)
  • Track, trace, and update the status of shipments in Shippabo platform daily by checking the carrier's website
  • Create and maintain customers profiles in Shippabo with detailed customer information
  • Provide first-rate customer service as well as maniacal attention to shipping operational detail while being cost conscious and time sensitive at all time
  • Prioritize and execute tasks to orchestrate import cargo shipment movement 
  • Ensure Clients, Departments, and/or other required parties are kept fully informed of transport arrangements and status on a regular basis from departure to arrival of cargo
  • Identify and predictively weed out all "X-factors" that creates delay and discrepancies to maintain control and smooth shipping experience
  • Handle accounting processes; including price negotiations, on-time billing, zero demurrage mindset, rate calculations, price conversions, profit loss analysis
  • Achieve operation satisfaction and client objectives

We would love to hear from you if you have the following:

  • Enjoy helping people with a resolute mind
  • Disciplined at prioritizing tasks with a sense of urgency to tackle the rights tasks at the right time
  • First-rate operational experience in running A ~ Z of import cargo receiving operation
  • Have been successful at coordinating with:
    • Oversea Freight office + Steamship Line + Terminal Port + Custom Brokers+ Trucking Company
  • Effective verbal and written communication skills
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